October 4, 199X Michael Keebler Cornwall Stewart Property Management 123 Main Street Springfield, CA 90000 Dear Michael: Now that we are settled in our new offices, I just wanted to drop you a quick thank you note to express our gratitude for the manner in which you handled our leasing transaction. Both my partner and I thank you for being sensitive to our needs and concerns. By your acting promptly and professionally, we feel we got exactly the office space we wanted within our budget. We especially appreciate your honest and forthright manner, particularly since moving and negotiating a lease can be a difficult, frustrating, and time-consuming experience. By going the extra mile as you did, you helped make this transition for our firm a smooth and efficient experience. Sincerely, Dr. George Ross Chief Executive Officer Software Symposiums, Inc. P.S. We look forward to working with you in the future.